Digital Maturity Models: A Characterisation Study Based on a Systematic Literature Review

    José Luiz da Silva   Bio
    ; Ana C. Lopes Vieira   Bio
    ; Simone Vasconcelos Silva   Bio


Download data is not yet available.


Knowing the characteristics of digital maturity models is fundamental to achieving an effective evaluation of organisations regarding the use of digital technologies. To this end, this article analyses, through a systematic literature review, the approaches used by digital maturity models. 40 models were analysed, and it was noted that the characteristic “dimensions”, responsible for the structuring of the models, varies little or not at all according to the domain of application, hindering flexibility in the use of the models and making a more realistic organisational assessment impossible. Thus, a grouping of the dimensions was prepared, favouring a future investigation toward the development of a collaborative methodology able to better define and prioritise the dimensions according to the organisational domain, thereby providing greater effectiveness in the preparation and application of a digital maturity model, as well as allowing a better vision of the progress of digital transformation.

Keyword : digital maturity models, digital transformation, dimension prioritisation, systematic review of literature modelos de maturidade digital, transformação digital, priorização de dimensões, revisão sistemática de literatura

How to Cite
Silva, J. L. da, Vieira, A. C. L., & Silva, S. V. (2024). Digital Maturity Models: A Characterisation Study Based on a Systematic Literature Review. Brazilian Business Review, 21(2).


Álvarez Marcos, J., Capelo Hernández, M., & Álvarez Ortiz, J. (2019). La madurez digital de la prensa española: Estudio de caso. Revista Latina de Comunicación Social, 74, 499–520. https:// Balaban, I., Begicevic Redjep, N., & Klacmer Calopa, M. (2018). The analysis of digital maturity of schools in Croatia. International Journal of Emerging Technologies in Learning (IJET), 13(6), 4–15. Becker, J., Knackstedt, R., & Pöppelbuß, J. (2009). Developing Maturity Models for IT Management – A Procedure Model and its Application. Business & Information Systems Engineering, 3, 213–222. Belton, I., MacDonald, A., Wright, G., & Hamlin, I. (2019). Improving the practical application of the Delphi method in group-based judgment: A six-step prescription for a well-founded and defensible process. Technological Forecasting & Social Change, 147, 72–82. techfore.2019.07.002 Berghaus, S., & Back, A. (2016). Stages in Digital Business Transformation: Results of an Empirical Maturity Study. Tenth Mediterranean Conference on Information Systems (MCIS) Proceedings. Paphos, Cyprus, September 2016. University of St. Gallen, St. Gallen. Bloching, B., Leutiger, P., Oltmanns, T., Rossbach, C., Schlick, T., Remane, G., Quick, P., & Shafranyuk, O. (2015). The digital transformation of industry. Roland Berger Strategy Consultants/ BDI. Canetta, L., Barni, A., & Montini, E. (2018). Development of a digitalization maturity model for the manufacturing sector. International Converence on Engineering, Technology and Innovation. Manno, Switzerland 2018. Manno: University of Applied Sciences Manno. Colli, M., Madsen, O., Berger, U., Møller, C., Waehrens, B. V., & Bockholt, M. 2018. Contextualizing the outcome of a maturity assessment for Industry 4.0. IFAC-PapersOnLine, 51(11), 1347–1352. De Carolis, A., Macchi, M., Negri, E., & Terzi, S. (2017). A Maturity Model for Assessing the Digital Readiness of Manufacturing Companies. In H. Lödding, R. Riedel, K.-D. Thoben, G. von Cieminski & D. Kiritsis (Eds.), Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing (Vol. 513, pp. 13–20). Springer International Publishing. Doneva, R., Gaftandzhieva, S., & Totkov, G. (2019). Digital Maturity Model for Bulgarian Higher Educations Instituitions, 6111–6120. Durek, V., Kadoic, N., & Begicevic Redep, N. (2018). Assessing the digital maturity level of higher education institutions. 2018 41st International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO). IEEE, 0671–0676. MIPRO.2018.8400126 Dutta, G., Kumar, R., Sindhwani, R., & Singh, R., Jr. (2021). Digitalization priorities of quality control processes for SMEs: A conceptual study in perspective of Industry 4.0 adoption. Journal of Intelligent Manufacturing, 32(6), 1679–1698. Gill, M., & VanBoskirk, S. Forrester (2016). The Digital Maturity Model 4.0 – Benchmarks: Digital business transformation playbook. Forrester, 17. Digital%20Maturity%20Model%204.0.pdf Gökalp, E., & Martinez, V. (2021). Digital transformation capability maturity model enabling the assessment of industrial manufacturers. Computers in Industry, 132, 103522. https://doi. org/10.1016/j.compind.2021.103522 Gollhardt, T., Halsbenning, S., Hermann, A., Karsakova, A., & Becker, J. (2020). Development of a Digital Transformation Maturity Model for IT Companies. 2020 IEEE 22nd Conference on Business Informatics (CBI), 1, 94–103. Ifenthaler, D., & Egloffstein, M. (2020). Development and Implementation of a Maturity Model of Digital Transformation. TechTrends, 64(2), 302–309. Ivančić, L., Vukšić, V., & Spremić, M. (2019). Mastering the digital transformation process: Business practices and lessons learned. Technology Innovation Management Review, 9(2), 36–50. https:// Jaico, J. B., Lalupú, J. A., García, R. A., & Reyes, N. G. (2019). Maturity model for digital teacher transformation based on digital and organizational competencies in higher education. CEUR Workshop Proceedings, 10. Kane, G. C., Palmer, D., Phillips, A., Kiron, D., & Buckley, N. (2017). Achieving digital maturity. Research Report Summer 2017. MIT Sloan Management Review & Deloittee University Press. Kırmızı, M., & Kocaoglu, B. (2022). Digital transformation maturity model development framework based on design science: Case studies in manufacturing industry. Journal of Manufacturing Technology Management, 33(7), 1319–1346. Kljajić Borštnar, M., & Pucihar, A. (2021). Multi-attribute assessment of digital maturity of SMEs. Electronics, 10(8), 885. KPMG (2016). Digital auf der Höhe der Zeit? KPMG. pdf/2016/04/digital-readiness-assessment-03-16.pdf Leino, S.-P., & Anttila, J.-P. (2017). Digimaturity in Manufacturing Industry. Final Report of VTT’s For Industry Spearhead Programme. VTT Technology, 288, 71. technology/2017/T288.pdf Leyh, C., Schäffer, T., Bley, K., & Forstenhäusler, S. (2016). SIMMI 4.0 – A Maturity Model for Classifying the Enterprise-wide IT and Software Landscape Focusing on Industry 4.0. 2016 Federated Conference on Computer Science and Information Systems (FedCSIS). IEEE, 1297–1302. Lichtblau, K., Stich, V., Bertenrath, R., Blum, M., Bleider, M., Millack, A., Schmitt, K., Schmitz, E., & Schröter, M. (2015). Impulse. Industry 4.0 Readiness (1st ed.). Institut der deutschen Wirtschaft Köln, RWTH Achen. Marks, A., & AL-Ali, M. (2020). Digital transformation in higher education: A framework for maturity assessment. International Journal of Advanced Computer Science and Applications, 11(12), 504–513. McKinsey & Company (2015). Raising your digital quotient. Online Publication. Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. Annals of Internal Medicine, 151(4), 264–269. 00135 Moher, D., Tsertsvadze, A., Tricco, A., Eccles, M., Grimshaw, J., Sampson, M., & Barrowman, N. (2008). When and how to update systematic reviews. Cochrane Database Of Systematic Reviews, 1, Mr000023. Muka, T., Glisic, M., Milic, J., Verhoog, S., Bohlius, J., Bramer, W., Chowdhury, R., & Franco, O. H. (2020). A 24-step guide on how to design, conduct, and successfully publish a systematic review and meta-analysis in medical research. European Journal of Epidemiology, 35(1), 49–60. Múnera, C. P. G., Marín, L. M. G., & Gómez-Álvarez, M. C. (2020). Hacia un Modelo de Madurez de Transformación Digital (MMTD) para las cooperativas de ahorro y crédito. RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação, 2020(E32), 622–634. Neuland (2015). Digital Transformation Report 2015. uploads/2016/01/DTA_Report_2015.pdf North, K., Aramburu, N., & Lorenzo, O. J. (2018). Promoting digitally enabled growth in SMEs: A framework proposal. Journal of Enterprise Information Management, 33(1), 238–262. https:// Peixoto, E., Paulo, H., França, C., & Ramalho, G. (2022). A mapping study about digital transformation of organizational culture and business models. Proceedings of the 24th International Conference on Enterprise Information Systems, 2, 408–417. PRISMA (2022) Preferred reporting items for systematic reviews and meta-analyses. PRISMA Statement. PWC (2016). Industry 4.0: Building the digital enterprise. Online Publication. PWC (2017). Digital business: Towards a value centric maturity model: Part A. PWC Chair in Digital Economy/Queensland University of Technology. Rautenbach, W. J., Kock, I. de, & Jooste, J. L. (2019). The development of a conceptual model for enabling a value-adding digital transformation: A conceptual model that aids organisations in the digital transformation process. 2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC). IEEE, 1–10. Regona, M., Yigitcanlar, T., Xia, B., & Li, R. Y. M. (2022). Opportunities and adoption challenges of AI in the construction industry: A PRISMA review. Journal of Open Innovation: Technology, Market, and Complexity, 8(1), 45. Renteria, C., Gil-Garcia, J. R., & Pardo, T. A. (2019). Toward an enabler-based digital government maturity framework: A preliminary proposal based on theories of change. Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance, 408–417. https://doi. org/10.1145/3326365.3326419 Remane, G., Hanelt, A., Nickerson, R. C., & Kolbe, L. M. (2017). Discovering digital business models in traditional industries. Journal of Business Strategy, 38(2), 41–51. JBS-10-2016-0127 Rodríguez-Abitia, G., & Bribiesca-Correa, G. (2021). Assessing digital transformation in universities. Future Internet, 13(2), 52. Rossmann, A. (2019). Digital maturity: Conceptualization and measurement model. Thirty Ninth International Conference on Information Systems, San Francisco, 13–16. https://www.researchgate. net/publication/345760193 Rytova, E., Verevka, T., Gutman, S., & Kuznetsov, S. (2020). Assessing the Maturity Level of Saint Petersburg’s Digital Government. International Journal of Technology, 11(6), 1081. https://doi. org/10.14716/ijtech.v11i6.4440 Shatilova, O., Sobolieva, T., Batenko, L., Sahaidak, M., & Omelianenko, T. (2022). Industry Management Transformation in Digital Age. IOP Conference Series: Materials Science and Engineering, 1235, 012074. Schumacher, A., Erol, S., & Sihn, W. (2016). A Maturity Model for Assessing Industry 4.0 Readiness and Maturity of Manufacturing Enterprises. Procedia CIRP, 52, 161–166. procir.2016.07.040 Soto-Acosta, P. (2020). COVID-19 Pandemic: Shifting digital transformation to a high-speed gear. Information Systems Management, 37(4), 260–266. 14461 Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339. Strategy & Booz (2011). Measuring industry digitization. Leaders and laggards in the digital economy. Teichert, R. (2019). Digital transformation maturity: A systematic review of literature. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 67(6), 1673–1687. actaun201967061673 Uhl, A., & Gollenia, L. A. (2016). Digital enterprise transformation: A business-driven approach to leveraging innovative IT. Routledge. Valdez-de-Leon, O. (2016). A digital maturity model for telecommunications service providers. Technology Innovation Management Review, 6(8), 14. article_PDF/Valdez-de-Leon_TIMReview_August2016.pdf Vereycken, Y., Ramioul, M., Desiere, S., & Bal, M. (2021). Human resource practices accompanying industry 4.0 in European manufacturing industry. Journal of Manufacturing Technology Management, 32(5), 1016–1036. von Solms, J., & Langerman, J. (2021). Digital technology adoption in a bank Treasury and performing a Digital Maturity Assessment. African Journal of Science, Technology, Innovation and Development, 14(2), 302–315. Westerman, G., & Mc-Afee, A. (2012). The digital advantage: How digital leaders outperform their peers in every industry. Capgemini Consulting. Yan, M., Liu, J., Dou, S., Sun, Y., Dai, Y., & Dong, X. (2021). The status quo of digital transformation in China: A pilot study. Human Systems Management, 40(2), 169–183. HSM-200917 Zeller, V., Hocken, C., & Stich, V. (2018). Acatech Industrie 4.0 Maturity Index – A Multidimensional Maturity Model. In I. Moon, G. M. Lee, J. Park, D. Kiritsis & G. von Cieminski (Eds.), Advances in Production Management Systems. Smart Manufacturing for Industry 4.0 (Vol. 536, pp. 105–113). Springer International Publishing.

Send mail to Author

Send Cancel